EXAMPLE 13.2: Process Control Chart DesignAn insurance company wants to design a control chart to monitor whether insurance claimforms are being completed correctly. The company intends to use the chart to see if improve-ments in the design of the form are effective. To start the process, the company collected dataon the number of incorrectly completed claim forms over the past 10 days. The insurancecompany processes thousands of these forms each day, and due to the high cost of inspectingeach f
EXAMPLE 13.2: Process Control Chart DesignAn insurance company wants …
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