The Customer Service office handles all activity relating to your utility account. You can set up or close an account, pay your bill and make account inquiries.

Discover top-notch electric, water, garbage, and wastewater services in Rock Falls. Exceptional customer service tailored to your needs!

Discover Rock Falls, a reliable public power provider with dedicated city departments enhancing community life. Explore services and events today!

The City of Rock Falls is a nationally recognized municipal electric agency. Rock Falls Electric Utility is one of only three communities in Illinois with the RP3 designation.

The City of Rock Falls Electric Department has partnered with Home Energy Calculator to provide homes an energy audit service, free of charge. Please click on the icon to begin your free Home Energy Audit.

Water Services utility services Water Services Garbage Services Electric Services

The Rock Falls Water Department is responsible for the operation and maintenance of water service for residents of the City of Rock Falls and the Iron Removal Facility located just South of Dillon School.

Discover essential services in Rock Falls, including the Police, Fire, and Public Works Departments, ensuring community safety and infrastructure.

Our Customer Service office is looking forward to helping you establish utility services and providing you with other important information. The City of Rock Falls may provide any or all of the following …

Dec 15, 2025 · RESCHEDULED ROCK FALLS UTILITY COMMITTEE December 15, 2025 8:15 a.m. Council Chambers 603 W 10th Street Rock Falls, IL 61071