Welcome to your Help Center! – ESPN DTC
The Help Center is designed to provide a complete self-service support option for your customers. The Help Center contains: a knowledge base and, on Guide Professional and Enterprise, a Customer Portal …
General – ESPN DTC
Still looking for help? We are available for live support from seven days a week Visit us for social support @espnfansupport
FAQ – ESPN DTC
How can agents leverage knowledge to help customers? How do I publish my content in other languages? What are these sections and articles doing here? How do I customize my Help Center?
Announcements – ESPN DTC
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What are these sections and articles doing here? – ESPN DTC
We created this category and a few common sections to help you get started with your Help Center. The knowledge base in the Help Center consists of three main page types: category pages, section pages, …
How do I customize my Help Center? – ESPN DTC
You can also change the design of your Help Center. If you're comfortable working with page code, you can dig in to the site's HTML, CSS, and Javascript to customize your theme.
How do I publish my content in other languages? – ESPN DTC
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other languages:
How can agents leverage knowledge to help customers? – ESPN DTC
Agents never have to leave the ticket interface to share, flag, or create knowledge, so they can help the customer, while also improving your self-service offerings for other customers.
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