Walmart promised a refund, but then reneged on the offer. Instead of $1,297, the retail giant sent a $10 coupon. C Rescue ...

Dwayne Coward is a consumer advocate who has skillfully mediated thousands of problems for consumers alongside Michelle since 2016. After a 40-year career with the U.S. Air Force, having been assigned ...

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Consumer Rescue is dedicated to educating, defending, and protecting consumers. If you have a problem with a company and cannot resolve it on your own, you can ask our consumer advocacy team for help, ...

What if you sent $500 to the wrong person by mistake using Zelle — and that stranger refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself. Using ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

Meera is Your Research Valet at Consumer Rescue. She is the lady to reach out to when you need to find a real person inside a company who can help you solve your consumer problem. Meera is the former ...

A vacation rental management company in Nashville charged guests $1,000 for damaging a mattress after a one-night stay. Even more frustrating, the agency told the shocked travelers it didn’t need ...

First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection last December. The family arrived in Ft. Lauderdale the night before embarkation ...

Could you be accused of causing costly damage to your next rental car even if you didn’t do it? Several hours after returning his Budget rental car Derek Melber found out the answer to that question.