This is a tutorial that guides you through the prerequisites and installation of the open source support ticketing system osTicket. As a beginner, you may follow this guide to learn the basics while ...

This tutorial is a continuation of my other osTicket tutorials and outlines the lifecycle of a ticket from intake to resolution within the open-source help desk ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...