A 19-year old is facing a maximum 95 years in prison for allegedly calling company help desks and convincing employees to ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Third time’s the charm?’ asks a prominent security researcher after what appears to be the same critical Java deserialization ...

The report shows the benefits AI already has on employee services: 95% of IT leaders say they've seen measurable improvements ...

Monday through Thursday: 8 a.m. to 7 p.m. Friday: 8 a.m. to 5 p.m. An after-hours help desk provides support for Elearning issues when the on-campus help desk is closed. Please note that other types ...