Third time’s the charm?’ asks a prominent security researcher after what appears to be the same critical Java deserialization ...

A 19-year old is facing a maximum 95 years in prison for allegedly calling company help desks and convincing employees to ...

The report shows the benefits AI already has on employee services: 95% of IT leaders say they've seen measurable improvements ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Monday through Thursday: 8 a.m. to 7 p.m. Friday: 8 a.m. to 5 p.m. An after-hours help desk provides support for Elearning issues when the on-campus help desk is closed. Please note that other types ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." MANY OF US are spending time at a home office for at least a few hours per week these days. Whether it's ...

Supporting your employees’ retirement readiness is not only good for them—it can also be good for business. This includes businesses depending on skilled workers who spend much of their days on their ...

When University of Oregon Police Department Chief Jason Wade responded to the U.S. Department of Education, he reassured the department if the school “had any of the incidents involved sexual assault ...

Next in our series on open source help desk software packages is a package called HOT. HOT stands for Hot Open Tickets – yes, it’s a redundant acronym, but think of it in the spirit of GNU, which ...

Scattered Spider continues to dominate the headlines, with the latest news linking the hackers to attacks on U.S. insurance giant Aflac, Philadelphia Insurance Companies, and Erie Insurance, disclosed ...