Because Salesforce is a large SaaS investment, renewal time should be seen as a pivotal opportunity to realign your platform ...

Because no salesperson can ever have enough of a sales "pipeline," software giantSalesforce.com on Thursday unveiled what it calls an AI-driven sales agent and an AI coach to train salespeople. As ...

Salesforce Inc. today said it’s infusing its Sales Cloud platform with yet more artificial intelligence capabilities as part of its ongoing push to use the technology to help sales teams sell their ...

MIAMI--(BUSINESS WIRE)--With the increasing maturity of broader CRM technologies, Salesforce Automation (SFA) tools have become more significant in their role of streamlining and enhancing the sales ...

A 140% surge in Data Cloud customers helps CRM deliver $10.25 billion in Q2 revenues, underscoring data's role in its growth ...

New agentic AI features are the big focus in Salesforce’s latest software platform update, including help simplifying sales ...

Salesforce said the new Force.com Visual Process Manager would particularly appeal to developers in such industries as financial services, manufacturing and telecommunications that are looking for ...

Salesforce has cut 4,000 customer support positions, reducing its support staff from 9,000 to 5,000, as artificial intelligence (AI) now manages approximately 50 percent of customer interactions.