Data Availability Statement included at the end of the article Introduction Net promoter score (NPS) has emerged over the past two decades as a preeminent tool for tracking marketing performance of ...

The Net Promoter System was thought up by Fred Reichheld, a Bain Fellow and founder of Bain & Company's Loyalty practice. A company can work out its score by crunching numbers from their customer ...

Securus’ score of 82 is higher than popular consumer technology brands and products such as Apple iPhone (63), Microsoft (45) and Google (38). Among technology vendors, Securus ranks 30 points ...