CloudTrail is the logging service for recording calls to the AWS API. It records all API calls, generating events when principals take actions in your AWS environment and collecting those events into ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

Amazon announced the new AI Agents and Tools category in the AWS Marketplace, which includes the Brave Search API.

Aug. 6, 2021 — In 2017, AWS launched Amazon Transcribe, an automatic speech recognition (ASR) service that makes it easy to add speech-to-text capabilities to any application. Now, AWS announces the ...