Editor’s note: Chip Wilcox is the CEO of Temasys. As recently as 2012, it seemed that Web Real-Time Communication, or WebRTC, was so clandestine that the technology was a skunk works project, hidden ...

Right now, a bunch of nerds on the Internet Engineering Task Force (IETF) in Vancouver are making big decisions about the next big wave in web communications standards. And these decisions will have a ...

The MSP targets Web sales and support organizations with its first browser-based, communications-enabled Virtual Automated Attendant. The slow but steady uptake of WebRTC continues on, with managed ...

Learn more about WebRTC at Streaming Media East. See complete videos and other highlights from Streaming Media West Connect on Streaming Media's YouTube channel. Read the complete transcript of this ...

Contact centers continue to evolve rapidly and a relatively new technology, WebRTC, promises to make it easier than ever to enhance customer support by enabling users of web browsers to support voice ...