A help desk software, ticketing system, or customer support software is a computer-based platform designed to streamline and manage operations concerning customer inquiries, complaints, and ...

Solarwinds has released version 12.8.4 of its Web Help Desk software. In it, the manufacturer closes a vulnerability in the actual software – and also plugs some critical security gaps in ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials.

Web Help Desk supports more servers because it runs as a Java servlet; it’s compatible with various Windows, Linux, and Mac operating systems. The free software also omits ads and includes ...

This flaw resides in Web Help Desk, a web-based IT service management software that streamlines and automates help desk ticketing, asset management, and IT service management processes.

The global help desk and ticketing software market is set for explosive growth, with projections indicating a surge to $7.51 Billion by 2031. This remarkable expansion, driven by the benefits of ...

The disclosure of CVE-2024-28987 means that, in two weeks, there have been two critical bugs and corresponding patches for SolarWinds' less-often-discussed IT help desk software.

SolarWinds’ Web Help Desk (WHD) is a web-based IT service management solution that streamlines help desk and IT support operations by offering a centralized platform for tracking and resolving ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a ...

Altiris last week introduced an upgraded version of its help desk software that's designed to cut down on support calls by automating fixes and letting end users help themselves.