Our office (about 250 people, maybe 1000 systems overall) is managed by 2 IT guys (me and a co-worker) plus 1 server guy. As long as this place has been around, we've had no help desk ticketing ...

SolarWinds has launched a relatively low-cost IT help desk package. SolarWinds Web Help Desk combines a ticketing system (with automatic email to ticket conversion), performance dashboards ...

The Anne Arundel County School District sees Web self-service as a complement to its help desk software and plans to implement a self-help knowledge base and Web-based self-service ticketing system.