Putting your customer service operation on the Web sounds like a great idea — your customers can find what they want via their Web browsers, while you automate that expensive call — in process.

SAP AG next year plans to extend its Web-based customer support product with co-browsing to enable a customer and customer service agent to share a Web session. Also planned for the product, called ...

If shopping carts are being abandoned on your Web site due to poor on-the-spot customer service, check out LivePerson Inc., a New York-based online customer-service solution provider. LivePerson will ...

During the mass disruption caused by the Icelandic volcanic ash cloud, travel operators could have minimised customer distress and the unprecedented customer service spike that followed by using more ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...

Nuance Expands Nina, the Virtual Assistant for Customer Service, to the Web and Beyond Say Hello to the Next Generation of Customer Service - A Smarter Multi-Channel Nina That Speaks Your Language ...

CLARENCE, N.Y., Jan. 22, 2019 /PRNewswire/ -- inLighten ® www.inlighten.net, a recognized leader in the field of digital signage, interactive, and audio solutions today announced the release of here.™ ...