The Flex Project Template is a starting point for Flex solutions of any size. It provides a methodology for managing all the key assets of a Twilio Flex solution: The Twilio platform is a robust suite ...

Cloud communications provider Twilio announced a bevy of new products and platform updates at its annual developer and customer conference on Wednesday. The new products include a conversational AI ...

Twilio’s Engagement Cloud, its suite of products for building new customer experiences, is about to get a new feature, TechCrunch has learned. The company plans on launching the beta of a full contact ...

Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 — lo and behold, today is March 12 and Twilio today announced the launch of Flex at ...

Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 -- lo and behold, today is March 12 and Twilio today announced the launch of Flex ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the customer experience intelligence company, today announced that contact centers using Twilio (NYSE: TWLO) Flex and looking to add powerful workforce ...

Twilio Inc. TWLO recently announced that it has acquired its long-term business partner Ytica, as part of efforts to enhance its customer service application platform, Twilio Flex. With the ...

Twilio TWLO and The International Federation of Red Cross and Red Crescent Societies (“IFRC”) have collaborated to power IFRC’s digital help desk in Hungary and the Netherlands. To accomplish this, ...