EDD admitted that those who answer on their new number are only able to assist with technical help, password resetting, UI Online questions, and general information.

Are you receiving mysterious EDD letters? Scammers file bogus claims using random addresses: 'It's scary' One resident received 75 letters. Here's why your safety could be at risk, and what to do ...

In a one-two punch, a South SF woman lost her EDD appeal -- then the EDD mailed a copy of her documents, full of private information, to a stranger.

A Los Angeles resident has made calling the EDD a daily routine as he tries to get updates on his pending claim. One day, he says he got through, only to be put on hold for nine hours.