This article follows the Direct Message methodology, designed to cut through the noise and reveal the deeper truths behind the stories we live. We live in a time when data is both overabundant and ...

There is a lot of interest in using AI within enterprise communications, and there are certainly a lot of new use cases emerging. My favorite use case works with voice and digital channels, agents, ...

Looking to gain greater insights into surveys? This third part of a series on NLP and survey data explores Latent Dirichlet Allocation, a popular tool to ferret out elusive themes in text comments, ...

In the rapidly evolving field of computational intelligence, there is a pressing demand for advanced tools and algorithms ...

While the review confirms the steady growth of scholarship, it also identifies significant limitations that risk slowing ...

A recent study provides a nuanced understanding of the mechanisms driving polarization and issue alignment on Twitter/X and ...