ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents.

ServiceNow's official launch of its Customer Service Management cloud is taking aim at Salesforce, Oracle and others with an ITIL spin.

ServiceNow Inc. today introduced an array of new artificial intelligence tools aimed at helping companies automate repetitive business tasks, fix technical issues and train employees. The feature ...

ServiceNow has updated its Workplace Service Delivery product with a series of tools to help organizations transform their workspaces from everyday destinations to event-centered meeting places.

ServiceNow, the AI platform for business transformation, has been named a Leader in The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024. ServiceNow attributes this recognition to ...

ServiceNow has been looking to expand into CRM for several years, with a potential for huge growth in the space, said Andrew Miljanovski, a vice president advisor in the sourcing, procurement, and ...