In 2016, when Microsoft announced its makeover of its CRM and ERP strategy in the form of Dynamics 365, officials started talking up the Common Data Model (CDM), which was the heart of those services.

NEW YORK (March 8, 2017)— According to a new report by Forbes Insights, in association with BMC Software, "Delivering Value to Today’s Digital Enterprise: The State of IT Service Management, 2017," ...

In the wake of a pandemic that pushed healthcare’s innovation throttle forward tenfold in just two years, healthcare organizations are increasingly leaning on cloud services to meet unanticipated ...