Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

The balanced scorecard is a strategic planning and management system which takes into account non-financial aspects of corporate performance, explains the Balanced Scorecard Institute. The system ...

Plus, S&P’s willingness to continue publishing it, despite the criticism, suggests that the number of clicks it receives makes it worth their effort. And Wigglesworth is misreading our use of the data ...

Measuring risk is an important managerial task that affects the continued well-being of businesses. One method for monitoring risk is the balanced scorecard approach, which contains performance ...