Salesforce introduced its AI layer, dubbed Einstein, in 2016. More recently, at the Salesforce World Tour event in NYC in May, all the company talked about was generative AI and Data Cloud, its ...

Eyeing the need for organizations to train their own artificial intelligence models, Salesforce Inc. today is announcing a new feature of its Data Cloud data lake that collects information from a ...

The CEO is a few weeks into drafting the company's annual strategy plan. He shared the vision so far.

Salesforce announced new observability tools inside of Agentforce Studio, bringing deeper visibility, monitoring, & ...

Einstein Studio can also help enterprises connect their data from Salesforce Data Cloud to third-party AI offerings including Amazon SageMaker and Google’s Vertex AI for model training. Salesforce on ...

Salesforce said that agent analytics and optimization capabilities are available today in Agentforce Studio, the company’s centralized Agentforce 360 dashboard. Health monitoring will become generally ...

One year ago, Salesforce announced Customer 360, a customer data platform that aims to integrate customer information from all of an organization's siloed data sources. Now, Salesforce is rolling out ...

Salesforce.com (($CRM)) has held its Q3 earnings call. Read on for the main highlights of the call. Salesforce’s recent ...

The ultimate goal of pulling customer data together into a customer data platform (CDP) is building more meaningful customer experiences in real time. Up until now, that’s been more aspirational than ...