In a nutshell, I'm looking for programs for remote access and technical support purposes. I'm in an organization of over 500 users spread across several job sites. When I started at this organization ...

Before the Covid-19 pandemic, remote support services and tech support were important to maintaining a smooth workflow within any company. However, once the pandemic hit in the early months of 2020, ...

From video calls to remote access, there are a few methods you can use to solve your loved one's technical crises both near and far. If you're the type of person who regularly follows tech news online ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

If members of your family are finally moving over to a Mac, you're going to get called for technical assistance. Here's how to access the new Mac from across the town, country, or world by taking ...

Fast and free, Chrome Remote Desktop is available on any operating system that supports the Chrome browser, including, of course, Chrome OS. It supports both unattended access and one-off screen ...

The co-founder talks with The Hollywood Reporter about shifting priorities in the pandemic, an ongoing partnership with Electronic Arts and the challenge of making Parsec a tool that can be employed ...

Problems created by the switch to home working, from headaches with VPNs and bandwidth, through to risky online behaviour by remote-working staff, are causing extra work and security worries for IT ...

A tech support rep calls and offers to fix a computer bug you haven't even noticed, or a pop-up warning appears on the screen, instructing you to dial a number for help. In this con, scammers pose as ...

The Air Force Research Laboratory is seeking feedback on a draft solicitation for its potential five-year, $300 million Engineering for Virtualized Enterprise and ...