A problem statement is just one part of the equation when getting into how to improve your processes. When you’re identifying problems, it helps to have the tools on hand to help you get down to ...

Too many companies launch new products or services without a process for deeply understanding what their customers truly need. They make assumptions, rely on limited feedback, or develop ideas based ...

Even today, many enterprises are still struggling to be truly data-driven—that is, able to process all relevant data appropriately and in a timely fashion to make better business decisions.