This is an article from our magazine section Caution, customer!, which first appeared in c't 11/2025 on May 15, 2025. Martin B. wanted to use a modern, dynamic electricity tariff for his household. He ...

My wife and I have had nothing but problems with our smart gas meter. There is an issue with the connection, meaning it is not 'smart' and readings don't get sent automatically to our supplier, ...

Octopus Energy has issued a warning to everyone who has a smart meter as it could be affecting their energy bills. The energy firm's CEO Greg Jackson shared the warning in response to a complaint on X ...

The Octopus Energy boss has criticised smart meters as households struggle with faulty devices. Greg Jackson was responding to a customer on social media and The Octopus Energy founder says the spec ...

Octopus Energy has issued a smart meter message to customers as it spells out the significance of its takeover of Shell Energy's household gas and electricity business. The firm is moving Shell ...

Octopus Energy's founder has critiqued the in-home displays (IHDs) which connect to smart meters as "bad". IHDs are electronic screens linked to smart meters that allow users to see energy use in real ...

Q) I HAD a smart meter installed in May last year, but Octopus Energy continued billing me based on estimated readings. They admitted the mistake and offered to pay me compensation, but I chased for ...

Boiling the kettle for a cup of tea sent Ford and Ann Jones into a panic when their newly installed smart meter showed it adding £5 to their electricity bill. To make sure their eyes were not ...