Business process mapping reveals inefficiencies, streamlines workflows and drives scale. Done well, process mapping builds ...

Use it properly and completely and it will provide a direct path to process optimization and an operation that is assured long-term survival. Value stream mapping is a visual means to depict and ...

"Process mapping on steroids." That's how John Dyer used to describe value stream mapping back when VSM was just beginning to assert itself as a new continuous improvement tool and process mapping was ...

MaritzCX’s customer journey mapping program is not a process-mapping exercise.

This project set out to develop an initial flow map of clients of VCH mental health and addiction services. Available data was obtained from VCH and the patterns compared to the mental health ideal ...