It can seem hopeless when any major appliance stops working, but luckily, washing machines are some of the easiest to DIY repair, especially if they’re older. “Fixing your washing machine is ...

Q: We have a top-of-the-line Kenmore Elite washer that I bought from Sears. It’s just four months old. The glass lid has spontaneously shattered. We called a technician, who came two days lat… ...

Kenmore will send a technician to repair any defective or damaged parts. If the refrigerator itself isn’t working (and it isn’t your fault), Kenmore will replace the whole thing at no charge.

Consumer Reports' survey finds that only 61 percent of washing machine repairs are done right the first time. Here's how to get a successful washer repair.

When she Googled her washing machine model and the words “shattered lid,” she found that “multiple people since December 2017” had the same problem with shattered lids with the Kenmore washer.