Technology is evolving at a stellar pace, and the frequency, size and level of sophistication of cyber-crime is evolving alongside it. AV Test, an Independent IT-Security Institute, claims that ...

IT service desk workers know a thing or two about empathy. A large part of the job is to engage with end users when they can’t solve a problem on their own. End users requesting assistance can go ...

Abstract: This research assesses the impact of applying AI technologies to address IT Service Desk (ITSD) problems. The necessity of this study arises with the increasing dependency on technology in ...

Large tech companies who wish to streamline their IT processes and bring flexibility to their employees have been turning to smart vending machines to help the IT service desk Indianapolis, Ind.-based ...