Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

HOUSTON, Aug. 6, 2024 /PRNewswire/ -- As 80% of businesses recognize the need for improved customer service quality, Macorva's AI-powered Call Scorecards offer a cutting-edge solution that transforms ...

SAN DIEGO--(BUSINESS WIRE)--Mitek Systems, Inc. (NASDAQ: MITK), a global leader in digital identity and fraud prevention, has been named a leader in Javelin Strategy & Research’s 2023 Know Your ...