Navigating negative feedback on the internet about your business can feel like walking a tightrope. However, your response to negative reviews online can affect how your business is perceived, so it's ...

My wife was puzzled. One minute she and I were having a pleasant conversation, the next minute, my mood drastically shifted. I went from cheerful and happy to quiet and withdrawn. A frown draped over ...

Editor’s Note: Previously, this series on scholarly publishing has offered advice on approaching an editor, getting a book contract, and writing a “timely” book. Peer review can be stressful, even for ...

Negative reviews are more visible than ever. They can shape how thousands of potential customers see your brand. Responding to that kind of feedback has traditionally been a manual, time-consuming ...