When it comes to customer experience and marketing strategies, being able to create effective customer surveys is a pivotal skill. These surveys serve as valuable touchpoints for businesses to gather ...

Did you know that 65% of a company’s sales are found to come from returning customers? And, also, that increasing customer retention rates by as little as 5% was shown to increase profits from 25% to ...

Before the proliferation of generative artificial intelligence (GAI) tools like ChatGPT, customers had (and still have) high expectations for brands. A recent study found that 71 percent of consumers ...

The digital age has revolutionized customer expectations. No longer content with limited options, today's customers actively explore, compare, and demand exceptional experiences throughout their ...

Max Soloshchanskiy is a partner at Soloway Group, an investor and an advisor to technology startups and Fortune 500 companies. Creating a seamless customer experience (CX) is crucial for successful ...

It’s not just up to your sales or service teams to give good customer service; every employee plays a role. Learn how to build a customer-centric culture that exceeds customer expectations and sets ...