Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale.

Maximize what your CX team can do with Net Promoter Score to foster better customer experiences.

The Net Promoter Score interrogated through a services marketing lens: Review and recommendations for service organizations Hazel Lacohee, Anne Souchon, Peter Dickenson, Louise Krug, and Fabrice ...