In the first of a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI, we explain how Dialogflow bots work.

Dialogflow (previously API.AI) is particularly aimed at developers who do not have experience with creating voice- and chat-based apps. Beyond the Google Assistant, it is cross-platform and ...

Google said on Wednesday that it's bringing expanded bot support to its team-based messaging platform Hangouts Chat.

Among other updates, Google is expanding the number of intents available to virtual agents from 2,000 to 20,000 with a new feature in beta called Dialogflow Mega Agent.

The Google Dialogflow team, on the other hand, believes that many CCAI customers will choose to use Webhook functions launched from within Dialogflow to fulfill a customer’s needs. Where fulfillment ...

Google LLC today debuted some important updates to its Dialogflow, the main technology that powers its Contact Center AI service for automating interactions with customers in call centers.

Google today announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications. In addition, Dialogflow (both in its free and ...

Google Cloud today released Dialogflow Mega Agent in beta so that conversational AI makers and Contact Center AI customers can make more complex bots.

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers ...

Dialogflow API V2 is also now the default for all new agents, integrating with Google Cloud Speech-to-Text, enabling agent management via API, supporting gRPC, and providing an easy transition to ...