After having done a procedure multiple times, it may become completely routine, but having documentation can help when you have staff turnover or are away from that task for a length of time.

One of the skills assessed in the IELTS Test is listening or reading for specific information. In this episode we'll use a story about a process to demonstrate the key questions you need to listen for ...

A flow chart is like a mind map that provides a visual structure for planning. It helps you to order your ideas and paragraphs into an effective structure. Some writers find a flow chart helps them ...