The Best (and Worst) PC Brands for Tech Support and Service When you're spending on technology, it's important to have help when you need it. After polling thousands of PCMag readers, we've ranked the ...

Buying a PC, tablet, or phone means entering a relationship with the manufacturer. But which companies will treat you right after they have your money? Our readers have strong opinions on the top ...

Every year as part of our Readers' Choice and Business Choice surveys for laptops, desktop PCs, smartphones, and tablets, we ask readers who have made use of vendor-provided tech support or repairs to ...

Another reader proclaims, "Not just HP, but all PC vendors have horrible tech support anymore." On the IT management side of things, for PCs specifically deployed and managed by the IT staff at ...

PCs and other tech devices are easier to use than ever before. But things can and do go wrong, and the quality of assistance you get can make all the difference in the world. "Spending your time ...

Tech support scams might be something that you've all heard of before, but that doesn't make them any less dangerous. The FBI recently issued a public service announcement, warning people to be on the ...

A tech support rep calls and offers to fix a computer bug you haven't even noticed, or a pop-up warning appears on the screen, instructing you to dial a number for help. In this con, scammers pose as ...

Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, ...