Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

The service can be activated through a single click in Connect; it automatically transcribes and analyses customer calls and also has the capability to transcribe previously recorded calls.

Currently, contact flow management APIs are available in all AWS regions offering Amazon Connect. Moreover, customers can use the APIs without any additional charge.

By combining ServiceNow's IT support platform with Amazon Connect's natural language processing and AI technologies, the companies aim to make call centers more nimble in work's new normal.

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...