Create a simple contact flow which routes the contact to the appropriate queue. (You can use the sample contact flow for this example.) An Amazon Connect Instance An Amazon Connect Contact Flow setup ...

Back in November 2008, we covered the launch of Twilio, a startup that’s akin to an Amazon Web Services for telephony apps. After signing up for a phone number, Twilio lets you integrate phone ...

Amazon announced today it’s launching a new messaging feature for Alexa devices in the U.S. that will allow you to send texts – yes, SMS messages – to your friends and other contacts using your voice.

The company's Alexa platform--along with integration with third parties and replenishment systems like Dash--highlight an ambitious smart home and Internet of things effort. Read now Users can now ask ...

Amazon is still working on its goal of becoming your one-stop shop for anything, at any time or any place. Today, the company introduced TextBuyIt, a sort of SMS version of its 1-Click buying system.