Walmart promised a refund, but then reneged on the offer. Instead of $1,297, the retail giant sent a $10 coupon. C Rescue ...

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

Falling for a vacation rental scam surely is not at the top of your list of things to do this summer. It certainly wasn’t in Don Boyk’s plans. But that’s exactly what happened when a thief disguised ...

Buyer’s remorse. That describes too many consumers who get talked into spending thousands of dollars on a timeshare or travel vacation club, only to find that it is not right for them. They are now ...

Could a rental car company charge you for damage two years after you last laid eyes on the vehicle? A Budget Rent a Car customer discovered the answer to that $2,324 question is, bizarrely, “Yes.” Now ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

What if you flew 7,500 miles to take an NCL cruise only to be denied boarding at the pier? It happened to one stunned couple. Here’s their story. As Erin Beztilny’s flight from Vancouver touched down ...

Kin Wong planned a special Holland America cruise to celebrate his wife’s 61st birthday. Unfortunately, things went awry on Day 1 of the trip when the cruise line delivered the couple’s luggage to the ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.